FAQ
All your questions about beta ka answered in one place
From account verification to depositing via bKash, live dealer games or cricket betting — this page brings together detailed answers to the most frequently asked questions about using beta ka. A total of 22 questions and answers organised into five sections will help you find the right information quickly.
22
Q&As
5
Sections
24/7
Support
21+
Age limit
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KYC Verification
Identity Verification (KYC)
Identity verification is essential to keep your account secure and to withdraw funds. All the details are below.
Yes, the name registered on your beta ka account must exactly match the name on your bKash, Nagad, Rocket or Upay wallet.
If the names do not match, your withdrawal may be held up or cancelled. When registering, use the name on your
National ID (NID) to avoid problems later. Once a name is registered, you will need to contact the support
team to change it.
For identity verification on beta ka, a National ID (NID) is generally accepted. If you do not have an NID, a valid passport
or birth registration certificate can also be used. Upload a clear photo or scanned copy of the document so that the name,
date of birth and photo are easy to read. Please note that beta ka only keeps accounts active
for users aged 21 and above.
KYC verification is needed for two main reasons: first, to make sure the same person cannot open multiple accounts;
second, to ensure your money is sent to the correct wallet. Without verification, your withdrawal access will be limited.
After beta ka Login, start the verification process from the profile section.
In most cases, the review is completed within a few hours.
beta ka uses SSL encryption to keep all information secure. Uploaded documents are accessible only to the verification team and are not shared with any third party. To learn more about how we use your data, read our Privacy Policy. There is complete transparency about how your personal information is stored and processed.
After documents are submitted, the beta ka team reviews them. Most applications are processed within business days, though it may take a little longer during busy periods. If document images are blurry or incomplete, you may be asked to resubmit. For faster verification, use photos taken in good lighting and make sure all four corners of the document are fully visible.
Deposit
How to Deposit
Find all the information below on minimum amounts, payment methods, and troubleshooting.
The minimum deposit amount for all payment methods at beta ka is ৳500. This means whether you deposit via bKash, Nagad, Rocket, or Upay, you need to send at least ৳500. On your first deposit, you will receive a 100% bonus up to ৳15,000. For example, depositing ৳1,000 gives you a bonus of ৳1,000, bringing your total balance to ৳2,000.
beta ka does not charge any processing fee on deposits. Whatever amount you send will be added to your account in full. However, bKash, Nagad, Rocket, or Upay may apply charges according to their own transaction policies — check the relevant mobile banking app for details. There are no hidden costs on deposits from beta ka's side.
beta ka currently supports deposits and withdrawals through four mobile wallets: bKash, Nagad, Rocket, and Upay. Rocket is primarily Dutch-Bangla Bank's mobile wallet. These same four methods also apply for withdrawals. The minimum withdrawal amount is also ৳500. Withdrawals generally take 10–45 minutes to process.
After sending a deposit, the balance is usually added within a few minutes. If it has not been added after a long time, first check your mobile wallet's transaction history and note the transaction ID. Then contact beta ka's 24/7 live chat with that transaction ID and amount. The support team on live chat will quickly check and resolve the issue.
Log in to beta ka and go to the deposit page, then select bKash. Send the payment to the bKash number shown. Save the reference or transaction ID. After the payment is confirmed, the money will usually appear in your beta ka balance within a few minutes. Send a minimum of ৳500. Use a bKash personal account — different rules may apply for merchant payments.
Device & Technology
Device & Technical Issues
If you run into problems using beta ka on mobile or desktop, see the answers below.
Open beta ka in Chrome on Android, tap the three dots at the top, and select "Add to Home Screen". On iPhone or iPad, open it in Safari, tap the share icon, and select "Add to Home Screen". This lets you open beta ka directly from your home screen like an app and makes it easier to stay logged in.
beta ka is optimized to work on all devices — mobile (Android and iOS), tablet, and desktop. It works well on Chrome, Firefox, Safari, and Edge browsers. Use the latest version of your browser for the best experience. Slots, live casino, and sports betting are all available at the same quality on mobile.
First, clear your browser cache: in Chrome go to Settings → Privacy → Clear browsing data → Cached images and files. Then refresh the page. Live games require a stable internet connection, so if your network is slow, try switching between Wi-Fi and mobile data. If the problem continues, contact live chat.
Both Android (APK) and iOS apps for beta ka are available. They can be obtained through beta ka's official channels. For more details about the app, visit the beta ka App page, and for information about the Android APK, visit the beta ka APK page. Always use official sources rather than downloading from third-party sources.
If you are not receiving an OTP, first make sure there is network coverage on your registered mobile number and that your SMS inbox is not full. Wait a moment and try again. If you have forgotten your password, use the "Forgot Password?" option on the beta ka login page. If the problem is not resolved, contact live chat.
Live Dealer
Live Dealer Games
Learn about playing games directly with a real dealer.
In live dealer games, a real person manages the game in front of a camera from a professional studio. The live video stream is shown on your screen and you can place bets within a set time. beta ka features games from well-known studios such as Evolution, Pragmatic Play Live, Ezugi, and SA Gaming. With a good internet connection, you can play without interruption on mobile as well.
Baccarat is a card game where you bet on which of two hands — "Player" or "Banker" — will score closest to 9. 10s and face cards count as zero; cards 1–9 are worth their face value. If the total is a two-digit number, only the right-hand digit is the score. At WM Live casino, multiple baccarat tables are active at all times.
beta ka's live tables offer a range of limit options — low-limit tables for players with a smaller budget and high-limit tables for experienced players are available separately. The limits for each table are shown on screen before you enter the game. Choose your preferred limit and join that table.
Yes, Teen Patti and Andar Bahar are popular card games from the subcontinent available in the live casino section of beta ka. In Teen Patti, three cards are dealt and you need to make the best hand. In Andar Bahar, a "joker" card is drawn and you bet on whether a card of the same value will appear on the Andar or Bahar side first. Both games are popular with newcomers due to their simple rules.
beta ka's live casino is designed to run smoothly on mobile. On a 4G or good Wi-Fi connection, the live video stream stays clear and uninterrupted. It works on both Android and iOS devices. Closing other apps during play will improve performance.
Cricket Betting
Cricket Betting
The most frequently asked questions about betting on T20, BPL, and international cricket.
Decimal odds are straightforward: stake × odds = total return. For example, in a limited-overs match, Team A has odds of 1.45 and Team B has odds of 2.75. If you bet ৳500 on Team B and Team B wins, the return is ৳1,375 (৳875 profit). If Team A wins, you lose ৳500. The higher the odds, the greater the risk and potential return.
Cricket betting markets available at beta ka include match winner, toss winner, method of first wicket, total runs in a specific over, top run scorer, top wicket taker, and innings total score. BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches are regularly active.
If a match is abandoned ("No Result") due to rain or any other reason, bets are generally voided and the original stake is refunded. However, rules for specific markets may differ — for example, if a result is determined mid-innings via the D/L method, it may be counted as a valid result. See the Terms and Conditions for full details.
In a multi-bet, adding multiple selections together multiplies each selection's odds to create a combined odds figure. For example, if three selections have odds of 1.40, 1.50, and 1.90, the combined odds are 1.40 × 1.50 × 1.90 = 3.99 (approximately). A ৳100 bet returns ৳399 if all selections win. However, if even one loses, the entire ৳100 is lost. The risk is higher, but so is the return if you win.
Every weekend, depositing for cricket betting earns you the "beta ka Cricket Dhamaka" bonus — a 30% bonus on your deposit up to ৳6,000, with a minimum deposit of ৳500. Example: depositing ৳2,000 gives a bonus of ৳600, which must be wagered 18 times (৳600 × 18 = ৳10,800). For full bonus details, visit the beta ka Cricket Betting page.
Still have questions? Support is here
If the answers above have not resolved your issue, the beta ka support team is always available to help. Assistance is available in both Bengali and English.
24/7 Live Chat
Click the live chat icon at the bottom right of any page on the site. Send a message in Bengali — at any time, day or night, a support representative will assist you. This is the fastest option for urgent payment or account issues.
Email Support
For complex matters or when you need to send documents, contact us by email:
[email protected]
Write in Bengali or English — replies are generally sent within business days.
Get a 100% bonus on your first deposit
Start from ৳500 — get a 100% bonus up to ৳15,000, with a 25x wagering requirement on the bonus. For players aged 21 and above.
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